STRATEGIC SALES
Roneil N. Abesamis
Account Manager
As an account manager, I excel in building and nurturing strong, trust-based relationships with our clients, positioning myself as their primary point of contact and serving as the vital link between them and our company. My expertise lies in working closely with our clients to gain a deep understanding of their unique needs, objectives, and challenges. This allows me to conduct thorough assessments to determine how our products or services can be tailored to meet their specific requirements. I am steadfast in my focus on retaining our existing clients, employing proactive strategies to minimize attrition while consistently delivering value-added services.
Customer Care
Princess Camille DP Gaspar
Technical Support Representative
In my progressing skills and capacity as a Technical Support Representative, I fulfill a multifaceted role that’s essential in providing exceptional technical assistance to our valued customers. My role encompasses a range of functions aimed at ensuring prompt issue resolution, customer satisfaction, and the seamless operation of our technical support services. As a technical support expert, my primary function is to assist customers with their technical issues and concerns. I’m the go-to resource when they encounter challenges with our products or services. I‘m skilled in offering remote assistance to customers, utilizing screen-sharing and remote access tools to directly address technical problems, even when customers are miles away.
Customer Care
Jay-R Mangunay
Technical Support Representative
As a Technical Support Representative, I play a versatile role crucial for delivering outstanding technical assistance to our esteemed customers. My responsibilities span a variety of functions dedicated to achieving swift issue resolution, maintaining high customer satisfaction levels, and ensuring the smooth functioning of our technical support services. I excel in troubleshooting technical glitches, guiding customers through step-by-step solutions, and providing clear and concise instructions to resolve their problems. Effective communication is paramount in my role. I communicate with customers in a clear, empathetic, and patient manner, ensuring they fully comprehend the steps required to resolve their technical issues.
ENGINEERING
Joemarie Lopez
Systems Administrator
In my role as a Systems Administrator overseeing escalated tickets from our Technical Support Representatives, I fulfill a pivotal function in ensuring the seamless operation of our technical support services and the satisfaction of our valued customers. My responsibilities encompass a range of critical functions, all aimed at resolving complex issues efficiently and maintaining the overall effectiveness of our support ecosystem. I collaborate closely with Technical Support Representatives and other departments to tackle complex problems collaboratively. Together, we work as a team to find the most effective solutions for our customers. I coordinate resources and collaborate with relevant teams when resolving complex issues that may involve multiple components or systems.
ENGINEERING
Kyle Kien Quizon
Systems Administrator
As a Systems Administrator entrusted with escalated tickets from our Technical Support Representatives, I play a crucial role in ensuring the uninterrupted functioning of our technical support services, enhancing system updates and implementations, and fortifying security measures. My responsibilities encompass a spectrum of critical functions, all dedicated to efficiently addressing intricate issues, upgrading systems, and bolstering our security infrastructure to maintain the overall effectiveness of our ZOOM brand.
